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Microsoft crm lotus notes domino connector faq - software

 

Microsoft Affair Solutions CRM and IBM Lotus Notes Domino, being two groupware foodstuffs from competing software education leaders, in spite of this could coexist contained by one company cpu complex and even work all together in collaboration. There maybe numerous analyze why corporation would use both products: licensing, assurance to IBM Lotus Notes as bequest product, risk balancing - staking on both Microsoft and Java/EJB/J2EE platforms, deploying Lotus far ahead workflow to automate deed management, etc. The need to harmonize MS CRM and Lotus Notes Domino databases is dictated by the ERP promote and the connector is available. In this small commentary we'll come back with on the commonly asked questions.

? Messaging. Can MS CRM use Lotus Domino in its place of Microsoft Exchange? Yes. MS CRM Lotus Domino connector allows you send letters from MS CRM objects: Lead, Account, Associate and all the hope object, counting Sales and Benefit modules

? Outgoing Messaging. When Microsoft CRM send email from Account, Contact, Lead - connector takes charge over and sends email all through Lotus Domino server. It has Java Agent at the Lotus side and MS CRM SDK custom piece at the MS CRM side. If you balance outgoing messaging with average MS CRM Chat connector, then apparatus is a little different. Microsoft CRM Argument connector spaces GUID in the letter description and uses this GUID to associate the balk in the responding email to push it back to CRM and attach. MS CRM Lotus connector doesn't use GUID - as a substitute it scans MS CRM matter (Accounts, Contacts, Leads) in smart cached way

? Incoming Messages. When Lotus Domino ma?tre d' receives email - Java Agent side of the connector triggers inspection with MS CRM if addressor email matches with any Contact, Lead or Bank account email. In the case of the match - email is transferred into MS CRM in the form of action of email type. Again - delight note that connector doesn't use GUID mechanism. We found that matching is beat attempt and we have Microsoft CRM Barter complex connector - which works with matching, lacking average GUID mechanism.

? Microsoft CRM & Lotus Notes Actions synchronization. Hope adaptation of the connector will bring into line MS CRM and Lotus Notes objects: Calendar, Appointment, Fax, Phone Call, etc. Please, note that Lotus has assorted items - we have the matching table, desire check with us.

? Lotus & MS CRM Versions. Lotus ought to be account 6. 0 or higher. The argue for this is austere - account 6. 0 wires Java Agent technology. MS CRM must be 1. 2 or 3. 0. Lotus could work in manifold hardware & OS platforms, such as Windows Server, AS/400, etc.

? Product Pricing. It is US$3k basic pack, plus 30 users and then $75 each extra user. In Europe price is proportional in Euro.

? Support. Creation is installed Worldwide and supported in Europe from German office, in the USA and Canada from Houston and Chicago, in South America, Africa, Australia, Asia, New Zealand from administrative center in Sao Paulo Brazil.

Please give us a call if you have bonus questions 866-528-0577 or 630-961-5918! help@albaspectrum. com

Andrew is Great Plains specialist in Alba Spectrum Technologies ( http://www. albaspectrum. com ) - Microsoft Great Plains, Navision, Microsoft CRM Partner, portion clients in California, Minnesota, Illinois, Washington, Florida, Arizona, New York, New Jersey, Virginia, Georgia, Louisiana, Texas, Canada, UK, Australia, Brazil, Germany, Russia. Alba Spectrum serves corporate clients in Aerospace & Defense, Oil & Gas, Chemicals, Manufacturing, Haulage & Logistics, Pharmaceutical, Food Processing, Placement, Healthcare & Medicine, Beverages, Agriculture, Non-profit, Delivery & Bring Chain Management, Pecuniary Services, Furniture, Textile, Apparels, Conglomerates, Extensive & Retail.


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