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Lotus notes domino and microsoft crm integration - software


Well, even if the blend might look very unusual, we see the coexistence of these two systems, above all in large corporations, non-profit organizations. Technically Lotus Notes Domino has comparable structure, counting Domino email server. Lotus is exceedingly accommodating and you can agenda your own CRM or buy CRM for Lotus, conversely Microsoft CRM has Microsoft SQL Ma?tre d' folder and very down-to-earth Sales mechanization module. Let's look at the integration reasons and scenarios. Be sure that each definite case requires custom programming, tuning and support.

? Why Lotus & MS CRM? There are quite a few reasons to amalgamate the two. First - Lotus Domino has very long chronicle and is acquaint with on the advertise over 15 years. Corporations might have affair classification built upon the Lotus Notes Domino platform and it is not advantageous or even practicable from the complication standpoint to phase it out. The agree with argue is likely IT approach to consider numerous platforms to avoid over-dependence on one vendor (such as Microsoft). There might be also licensing issue - if corporation has a number of hundred Lotus licenses - it doesn't want to lose them and pay for 200 Microsoft CRM users. In this case MS CRM might be the answer for Sales administrative area and all the other departments ought to stay on Lotus

? Lotus Domino as Messaging for MS CRM. There is no need to agenda this custom piece, just use MS CRM - Lotus Domino connector, supported by Alba Spectrum Technologies. It has cutting edge functionality, versus average MS CRM Altercation connector. As an alternative of using GUID in the email header, it scans Contacts, Accounts, Leads emails for matching.

? Lotus Workflow. Workflow is doable in Lotus and MS CRM. In Lotus, conversely workflow is the most advanced. You can use Lotus Workflow and then upon the completion it can assigning be in charge of to Microsoft CRM. This is characteristic Microsoft CRM SDK (to course MS CRM) and Lotus Java Agent training from the side of Lotus. Lotus workflow may work with integration to your ERP/Accounting application, such as Microsoft Great Plains, Navision, Axapta, nevertheless this is exterior of the scope of this article.

? Lotus/CRM Tricks Synchronization. One of the common necessities is the bringing together of Microsoft CRM Activities: Appointment, Phone Call, Fax, etc. with Lotus TOTOs. This must allow users work on the same development distribution Lotus and MS CRM data space. If you need help in the integration or customization, feel free to call us: 1-630-961-5918, 1-866-528-0577, help@albaspectrum. com

Andrew Karasev is Chief Know-how Executive at Alba Spectrum Technologies ( http://www. albaspectrum. com ) - Microsoft Affair Solutions and IBM Lotus Domino Partner, plateful corporate customers in the next industries: Aerospace & Defense, Health & Healthcare, Allotment & Logistics, Blanket & Retail, Chemicals, Oil & Gas, Appointment & Recruiting, Promotion & Publishing, Textile, Pharmaceutical, Non-Profit, Beverages, Conglomerates, Apparels, Durables, Manufacturing and having locations in numerous states and internationally.

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