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Top questions to ask ahead of import a help desk & asset management software - software

 

#5 All your hardware gears like Printers, PCs etc come under a number of maintenance contracts with assorted maintenance vendors. Do you know which batch of PCs are under warranty & for what digit of PCs is the warranty about to expire (so that you can plan for an AMC)? Can you split up & tell how much AMC charges do you pay for each hardware constituent & how much for each vendor? Can you re-calculate the costs if an AMC with a vendor is to be renewed?

#4 Typically your circle gets hardware parts and garnishes from atypical vendors. Is your purchasing done centrally? Can you get the in rank of all vendors & the crop they offer on a distinct click? Can you contrast prices & other in rank ahead of introduction an order? Can you amend a buy order (PO), have a revision account & email the vendor the efficient PO? Can you track POs till all the items mentioned in a PO arrive?

#3 You might have entered into contracts with a number of vendors. Do you avow & keep track of all your maintenance & assist contracts in one place? How about having soft copies of authentic contracts that are accessible to you because of a web browser and is at all times a definite click away?

#2 Your band has a assortment of hardware like PCs, printers, scanners, OHPs etc and a glut of software ranging from MS Administrative center to Adobe Photoshop (all of a mixture of versions). Are you still using spreadsheets & manually tracking all these assets? Can you tell whether all the software you have comply with licensing? Can you tell how many of these hardware mechanism & software copies are obtainable with you at any instant? Can you tell how much of these are under utilized or not utilized at all?

#1 Your employees come up with atypical benefit wishes ranging from "Not able to print from my PC" to "Cannot send mail". How do you make certain that such wishes are taken care of by your assistance staff, that too efficiently? How do you make sure none of the wishes fall all the way through the cracks? Is there a Comprehension Base which can offer self-help for the employees? How do you keep track a high capacity of requests?

AdventNet's ServiceDesk Plus offers to solve all the above & has much more to offer. The creation is obtainable at a very reasonably priced price initial at $495 (there's a Free Book too) backed by a ballet company that has set a scale for client care & support. For advance information, mail to sales@adventnet. com or visit our website http://www. servicedeskplus. com

Natarajan Aravind
Market Analyst
AdventNet,Inc.
http://www. servicedeskplus. com


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